ZTILE Japan Privacy Policy
About this policy
This policy explains how ZTILE Japan collects, uses, stores and discloses personal information through our website at ztile.jp (the “Website”).
By using the Website or submitting a form on it, you acknowledge that your personal information will be handled as described in this policy.
Information we collect
The Website is a product catalogue. It has no user accounts, shopping cart or online payments, so we collect only the information described below.
Information you give us. When you complete a form on our website, we collect information such as your name, email address, location, business name, and your message.
Information collected automatically. When you visit the Website, some technical information is collected automatically through cookies and similar technologies. This can include your IP address, browser and device type, operating system, referring website, the pages you view and how long you spend on them. See Cookies and analytics and Third-party service providers below.
We do not knowingly collect sensitive information, and we ask that you do not include it in your messages.
How we use your information
We use your personal information to:
- respond to your enquiry and send you a copy of your contact form submission as a receipt
- send you our newsletter and product updates, if you have subscribed
- understand what kind of customer you are so we can tailor our response
- understand how visitors use the Website so we can improve it
- protect the Website and its forms from spam and abuse
- comply with our legal obligations
We only use your information for these purposes, for related purposes you would reasonably expect, or where you have consented or the law permits.
We do not sell, rent or trade your personal information. Your information is used within ZTILE only and is not shared with related companies, distributors or other businesses for their own marketing.
We do not use your personal information to make automated decisions that significantly affect you.
Newsletter and marketing emails
We only send our newsletter and marketing emails to people who have subscribed through the Website or otherwise consented.
Every marketing email identifies ZTILE as the sender and includes an unsubscribe link. You can also unsubscribe at any time by contacting us. We will process unsubscribe requests within 5 working days.
Unsubscribing from marketing does not stop us replying to an enquiry you have sent us.
Cookies and analytics
Cookies are small files stored on your device by your browser. The Website uses cookies and similar technologies to work properly and to understand how it is used.
We use analytics services (such as Google Analytics) to collect information about how visitors use the Website, such as which pages are viewed, how visitors arrive at the Website and what device they use. These services use cookies, and the information they collect is processed by the service provider (such as Google). We use this information in aggregate to improve the Website and do not use it to identify individual visitors.
You can control cookies by setting your browser to block cookies (but note that some parts of the Website may not work as intended if you do this), or by deleting them manually.
Third-party service providers
We use third-party service providers to run the Website. They receive personal information only as needed to provide their services to us. These include providers for website hosting, mail delivery, website analytics, spam protection, fonts and icons, and newsletter distribution.
We may also disclose personal information to professional advisers such as our lawyers or accountants, or where required or authorised by law.
We choose established providers that publish their own privacy and security commitments, and we take reasonable steps to ensure they handle your information properly.
Storage, security and retention
Form submissions are stored in the Website’s administration area and in our business email. Access is limited to ZTILE personnel who need it to respond to enquiries or manage the Website.
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. However, no method of data transmission or storage is completely secure, so we cannot guarantee the security of information you send us.
Accessing and correcting your information
You can browse the Website without telling us who you are. To respond to an enquiry or send you our newsletter, though, we need to collect some personal information.
You can ask to access the personal information we hold about you, or ask us to correct or delete it, by contacting us at info@ztile.jp.